All orders are confirmed with e-mail, where you can see the amount of order , shipping costs and products ordered.
By placing an order in Flow cosmetics webshop, you agree to our terms of delivery.

How long it takes to process my order?

We always try to be as quick as possible and usually the orders are processed within the same or following working day after receiving the order. Sometimes it is possible that it will take a little bit longer, but if there is longer than few days delay in the delivery, we will contact you.

PLEASE NOTE! Due to the ongoing corona virus outbreak international deliveries can have delays. Domestic shipping in Finland works normally.

Shipping

Finland -shipping costs 6,90€ – FREE shipping on all orders over 50€

PostNord MyPack Collect parcel service delivers your order quickly and securely to your nearest service point. There are 1 100 service points in Finland, and those are located in shops (K-market, R-kioski, Tokmanni) and Matkahuolto outlets.

When the parcel has been delivered, you will receive a notification by SMS, email or letter.

International -FREE shipping on orders over 100€ or 150€ depending on the country

We ship products to the countries listed below.

If you can’t find your country in the list, please contact us (asiakaspalvelu@flowcosmetics.com), to see if we can add your country to our list.

Note that when ordering outside of Finland the buyer is responsible for the customs clearance.

COUNTRY

PRICE

 

Estimated delivery time

Sweden

10 €

FREE shipping on all orders over 100 €

3-5 working days

Denmark

10 €

FREE shipping on all orders over 100 €

3-5 working days

Norway

15 € (VAT 0)

FREE shipping on all orders over 150 €

4-7 working days

Germany

15 €

FREE shipping on all orders over 100 €

4-6 working days

Austria

10 €

FREE shipping on all orders over 100 €

4-6 working days

Slovakia

15 €

FREE shipping on all orders over 100 €

4-6 working days

Luxembourg

10 €

FREE shipping on all orders over 100 €

4-6 working days

Netherlands

10 €

FREE shipping on all orders over 100 €

4-6 working days

Belgium

10 €

FREE shipping on all orders over 100 €

4-6 working days

Estonia

10 €

FREE shipping on all orders over 100 €

2-4 working days

Latvia

10 €

FREE shipping on all orders over 100 €

2-4 working days

Lithuania

10 €

FREE shipping on all orders over 100 €

3-5 working days

United Kingdom

23 €

FREE shipping on all orders over 150 €

5-7 working days

France

23 €

FREE shipping on all orders over 150 €

5-7 working days

Italy

23 €

FREE shipping on all orders over 150 €

5-7 working days

Spain

23 €

FREE shipping on all orders over 150 €

5-7 working days

Portugal

23 €

FREE shipping on all orders over 150 €

5-7 working days

Poland

23 €

FREE shipping on all orders over 150 €

5-7 working days

Russia

27 €

FREE shipping on all orders over 150 €

3-5 working days

USA & Canada

27 €

FREE shipping on all orders over 150 €

6-13 working days

Peru

27 €

FREE shipping on all orders over 150 €

10-20 working days

Switzerland

27 €

FREE shipping on all orders over 150 €

4-8 working days

South Africa

27 €

FREE shipping on all orders over 150 €

10-20 working days

Singapore

27 €

FREE shipping on all orders over 150 €

10-20 working days

Products and prices

All prices shown in our website include tax 24%. If ordering to countries outside EU, taxes will be removed at checkout automaticly.

Return policy

The products can be returned within 14 days of receiving. Products must be unopened and re-saleable. Always contact us via e-mail in cases of international returns, and you will get further instructions.  Please note that the delivery costs are not refundable in international shippings.

Damaged or wrong items

Please inspect your entire order upon delivery. If an item arrives damaged or in error, please contact our customer service immediately in our e-mail or by phone.

  • e-mail:  asiakaspalvelu (at)flowcosmetics.com
  • telephone: +358(0) 105675190

Damages, defects, missing items or any errors must be reported within 7 days of receiving the order. We will make arrangements for a replacement to be delivered to you free of charge.

If the products are damaged in the shipping process, it is important that you take pictures of the outside of the parcel.