All orders are confirmed with e-mail, where you can see the amount of order , shipping costs and products ordered.
By placing an order in Flow cosmetics webshop, you agree to our terms of delivery.

How long it takes to process my order?

We always try to be as quick as possible and usually the orders are processed within the same or following working day after receiving the order. Sometimes it is possible that it will take a little bit longer, but if there is longer than few days delay in the delivery, we will contact you.

Shipping

Finland -shipping costs 6€ – FREE shipping on all orders over 50€

PostNord MyPack Collect parcel service delivers your order quickly and securely to your nearest service point. There are 1 100 service points in Finland, and those are located in shops (K-market, R-kioski, Tokmanni) and Matkahuolto outlets.

  • You can pick a suitable service point at checkout before payment.
  • When the parcel has been delivered, you will receive a notification by SMS, email or letter.

International -FREE shipping on all orders over 100€

We ship products to the countries listed below.

If you can’t find your country in the list, please contact us (asiakaspalvelu@flowcosmetics.com), to see if we can add your country to our list.

COUNTRY PRICE   Estimated delivery time
Sweden 10 € FREE shipping on all orders over 100 € 3-5 working days
Denmark 10 € FREE shipping on all orders over 100 € 3-5 working days
Norway 15 € (VAT 0) FREE shipping on all orders over 100 € 4-7 working days
Germany 10 € FREE shipping on all orders over 100 € 4-6 working days
Austria 10 € FREE shipping on all orders over 100 € 4-6 working days
Slovakia 10 € FREE shipping on all orders over 100 € 4-6 working days
Luxembourg 10 € FREE shipping on all orders over 100 € 4-6 working days
Netherlands 10 € FREE shipping on all orders over 100 € 4-6 working days
Belgium 10 € FREE shipping on all orders over 100 € 4-6 working days
Estonia 10 € FREE shipping on all orders over 100 € 2-4 working days
Latvia 10 € FREE shipping on all orders over 100 € 2-4 working days
Lithuania 10 € FREE shipping on all orders over 100 € 3-5 working days
United Kingdom 21 € FREE shipping on all orders over 100 € 5-7 working days
France 21 € FREE shipping on all orders over 100 € 5-7 working days
Italy 21 € FREE shipping on all orders over 100 € 5-7 working days
Spain 21 € FREE shipping on all orders over 100 € 5-7 working days
Portugal 21 € FREE shipping on all orders over 100 € 5-7 working days
Poland 21 € FREE shipping on all orders over 100 € 5-7 working days
Russia 25 € FREE shipping on all orders over 100 € 3-5 working days
USA 25 € FREE shipping on all orders over 100 € 6-13 working days
Switzerland 25 € FREE shipping on all orders over 100 € 4-8 working days

 

Products and prices

All prices shown in our website include tax 24%. If ordering to countries outside EU, taxes will be removed at checkout automaticly.

Return policy

The products can be returned within 14 days of receiving. Products must be unopened and re-saleable. Always contact us via e-mail in cases of international returns, and you will get further instructions.  Please note that the delivery costs are not refundable in international shippings.

Damaged or wrong items

Please inspect your entire order upon delivery. If an item arrives damaged or in error, please contact our customer service immediately in our e-mail or by phone.

  • e-mail:  asiakaspalvelu (at)flowkosmetiikka.fi
  • telephone: +358(0) 105675190

Damages, defects, missing items or any errors must be reported within 7 days of receiving the order. We will make arrangements for a replacement to be delivered to you free of charge.

If the products are damaged in the shipping process, it is important that you take pictures of the outside of the parcel.